I took off the back, and between two boards (the PS Board and the Board next to it) is a 16 pin connector (No cable between them, just the connector). Just had the green screen of death on my Vizio tv. Good luck! See if that resolved it since a bad cable box can sometimes cause a … Unfortunately, there are no resets or adjustments that will fix this problem, and the TV will require service. But I'm going to list what he instructed me to do, though it was useless: 1. unplug tv from power source. Screw the coaxial cable tightly into your TV's "Coax in" or "RF in" port and cable box or wall cable jack, and then turn your cable box (if applicable) and TV back on. Step 3 Turn off your TV and cable box (if applicable). The sound is still on. Problems with LCD or LED TV displays are sometimes caused by a faulty HDMI cable. If nothing shows it could be your main board. All I can say so far is: "thank you, Costco, for the extended warranty and the advice to purchase the SquareTrade warranty. -Use a new HDMI CABLE for ROKU, AMAZON, DVD, BLU-RAY, X-BOX, PlayStation, etc. This should ghost out the Automatic Brightness control. If the TV is connected to an indoor antenna, try to adjust or re-position the antenna until you get stronger signal strength. Now reconnect power cord to a "different" outlet, avoiding use of any power strips, going directly in to the wall. The leds are only available if you purchase the lcd panel assembly. The connecter on the power supply board had become unsoldered, I simply resoldered the connection and the screen works perfect. My TV has a sound but no picture. Hooked it back up and i was back to playing xbox. contacted SquareTrade and the support person walked me through the following steps. I am going to write a letter of complaint to Vizio andTarget. You will need at least a multimeter to check fursther. I have a Vizio e550i-b2 and there is sound but no picture... help me please! It didn't fix anything, so they are sending out parts and a technician. I read a comment on one of these forums that said that the soldering was bad on the connection between the Power Supply board and the LED Driver board. @oldturkey03. After switching it on the picture flashes for a second and then the screen goes completely black. That doesn't work, I don't have a cable box and my tv still doesn't work.. 02/28/2018 by I guess we're all just supposed to spend $800 - $2000 for a new TV every 1-3 years. Yes. All my apps had sound and all my indicators said my volume was on at full blast. Thanks. Change the Picture Mode to GAME. 12/30/2020 by @katymama. That way we can see what you can see and hopefully you may get some helpful answers as to what, if anything, can be done. Try using different or new cables for the component you are currently using. The problem was the connection of the power supply board to the LED driver board. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. Technician's Assistant: Was there a power outage recently? Did the other picture modes ever recover on their own? Gonna led the backlight control board. Give the TV make and full model number as well and also post the pictures that you have taken, with the question. I followed the video, removing the back board, took out the power supply board, re-solder the iron, and TV came back alive! 07/21/2016 by I put my TV on Game mode and dimmed backlight to 50% works. Which aint cheap. No video. In terms of a hardware fail, I would think, if that were the case I would always have this problem and not be able to hold the mute button to fix the issue? I decided to open up the TV and check for this problem. But I didn't have to buy the part. Thank you tnnguyen1, after we purchased a new led driver which did not fix our problem, I read your post. Repair guides and support for LED, LCD, HD and other Vizio TVs. TV is just 3-years old (d65u-d2 65” model). Who's "Big D" please? I can see gray or bluish backlight from led's. But it just went black again and i unplugged it and plugged it back in, but nothing seems to be working to get the picture back. But yesterday the sound suddenly went off but the picture is still on. I have unplugged everything, tried to reset it, no good. So I again jiggled my power cord to make sure everything was correct. The picture will come on then go black within 5 minutes. Leds in the panel. Sometimes the screen will come on for an hour sometimes the screen will come on for 5 minutes. ... A fix for this is now available in software version 1240.0. It will take a week. Dr. Michael Zdilla, Same issue here. Nothing happened. Didn't see anything. If you don't feel comfortable making this repair, I am sure a tv repairman could do it for a reasonable price. No sound on theTV (Picture is OK). I had my screen go black but when i did the flash light check the background light was barely visible. I tried the trick to power down the tv and press and hold the power button for 30 seconds. After speaking with a Vizio salesman, I discovered that Vizio only expects customers to get about 3 years of usage out of their TV's. FYI I was running direct tv on it. Press the menu button and check if the menu is displayed. There are several things which could cause your problem. If the picture and sound quality is poor on a specific channel only, there is a possibility that the signal strength of the network is poor. Same issue black screen with sound. Our tv said 3 and 4. Charles N Ford, I have the same problem with the same model, 10/08/2018 by Sure enough, connector was lose. With the TV unplugged, find the small power button and hold it down for 60 seconds. I hope you have better luck. I'm sorry to say but I have the same problem. - … I got the sound but not the picture. It is not always a clear cut situation. Vincent Lyon, you have not told us what you have checked. Here are a few reasons it can happen: 1. But going to replace 1 at a time til it's fixed like new. My TV is set to hdmI2 but my picture came back on Comp and works great. @diazplantcity. A cable tech came out today and confirmed it is a problem w/the TV. If those are okay, it’s your backlight array. @tmat85. Make sure that the Invisible Connection cable is not pinched or bent sharply. Never thought I will be in the same situation ever again...luckily this time it's on video. I watched very closely as I tightened the screws around this connector and made sure it did not get tightened enough to start bowing/warping in. It powers on and has back light. The no video issue can be related to a bad backlight inverter circuitry. -Make sure there is no damage where the cables connect into. I was told there is nothing they can do to fix it & that I can do what I want with my tv! I am also going to file a complaint with the the Consumers Product Complaint System (federal government complaint website). I checked the voltage on the Power supply, everything was normal. Hold down the power button on the side of the TV for 5 seconds. My lg Lm3700 has sound but no picture but the tv screen is bright not dark whats the problem and is it a eady fix: Problem with sound https://www.amazon.com/VIZIO-E550i-B2-55... Diazplantcity@gmail.com We are assuming that you already turned the volume up on your TV using the remote control and the buttons on the TV itself. One is the Power Supply, the other is the T-Con (LCD Timing controller), or the LCD panel itself has failed. To better assist you, please answer this question. See below for the best solutions to fix a TV with no sound. 01/04/2017 by Finally notice the connector that is attached to the power supply board that connects it to the LED driver was loose and the 16 solder point had been broken. Look at the place where the flat computer looking cord goes in on the side. Technician's Assistant: Anything else you want the TV Expert to know before I connect you? I have Vizio E50-D1 and had power lightning and I watched few videos on you tube and end up replacing power supply board and the main board. They never mentioned the connector that could be bad. The board is relatively inexpensive and available at places like this. Thank you for this link. Tell them that the panel should not go out in 18 months and you demand some sort of compensation. Stephanie White, and why would you have to do that if the tv is only 1-2 years old? Jeremy Boven Took a picture of the power supply. We have just seen how to reset the sound on TV POLAROID TQL19R4PR002. @illrawkus. Using the remote, turn on the TV. I'm on YouTube everyday---who knew??? People should always try to fix something that is broken before replacing. Many many thanks! you might make out some shadows or see s slight grey color. Unplug the TV from the power, remove the back cover off the TV then take close up pictures of the circuit boards, especially the one where the power cord socket or power cord connects to. Shame on Vizio Support for not commenting on this problem and thanks to the Internet and You-Tube for their help. My Vizio E550i-b2 has the same problem, black screen with sound. no image. 3. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). It powers on with sound, screen is black. Try it and see if t works. Any ideas on how to fix this? I fixed a motherboard years ago over phone instructions. Troubleshooting - The picture does not appear on the television. Krystal castillo. If you swap those out and have the same issue you have bad leds. Turn the TV on and make sure that you have an audio. But if not, you might have to replace the entire Y-sustain. 7. Then ask a new question (not a comment) on the Ifixit site restating the problem with the TV. I have sound but no picture. Crystal Dougherty. Vizio should recommend this instead of saying the television is not repairable and to just buy a new one. Mine did the same thing after the panel started going out. 2. Sometimes we tend to overthink things and over complicate it...not just on repairs but life in general :). 5. press the menu button. In a darkened room, point a flashlight beam at an angle against the screen. That way we can see what you see. Then select “Picture & Sound”. 7 If the TV screen is still blank, softly tap it with your finger. You will have to do some preliminary checks. Samsung TV has no picture or a black screen. If nothing shows, check to see if you have an onboard meny displaying. Just another example of the disposable world we live in now. If so then it is your T-con board. I'd like to read his answer. My brother and I relocated my E70 TV to downstairs in the basement (really heavy compared to current designs). We chose 4. Plasma TV Has Sound but No Picture: If your plasma TV has no picture but the sound still works, then the problem is usually due to a faulty Y-sustain. Flashlight test shows the picture is fine, but backlight is conking out. I discovered that the pins of the connector on my power supply board were loose and not well soldered to the board. Many thanks. 12/02/2016 by Terms — Has anyone seen this issue on this Vizio model? Then plug one video source (preferably a local DVD/BR or Game console)in and plug the TV in, restart. May only be a quick fix, I'm not sure. Thank You, Crystal And if so, is my new LED driver broken now as well? David Roose, Dawn Koob Nothing works to fix this. Its a little bug in this app I figured out thanks to someone mentioning his cat walked on the kb and that instigated the problem. Q. I bought my 10-year-old son a Roku TCL TV for his birthday and we really like the picture. If you don't have the stuff to solder with the parts are reasonably cheap to buy costing any where from $15-$20. If you’re in a similar boat to me, and get a black screen with sound when you try to play anything on Netflix on your device of choice, you can find out how to fix the issue by visiting this page. I was planning to order a complete TV repair parts kit from ShopJimmy.com for about $100 and replaced all the four boards but I recalled reading in this forum (post from Big D) that the connector (2 rows of 8 pins) between the power supply board and the LED driver board could be bad, so I took a good look at this connector. My husband re-soldered the connections and our TV works again! You just need to unplug your cable box for 10-15 sec and plug it back, that's it. If you’re lucky, it could just be a blown fuse, which is easily replaceable. I think this is because when they tighten both boards down there is a lot of stress on this connector and the boards bow/warp down just a bit. With decades of experience, our Tech Pros are passionate about making technology work for you. TCL/Roku TV sales are rising rapidly in the […] We shall see how things go. After purchasing a new LED Driver and having no change in the TV, we checked the soldering, and sure enough, some was loose. https://youtu.be/NKdSrAH8_hs, Trevor Mathews My husband did exactly what Big D suggested above and it worked perfectly! It work for mine. TV is 4 years old, RCA model LED55TC55R120Q. Exact same problem - has audio, but no video. If your TV has a picture but no sound coming out of the speakers, there are a few things you can easily check. Jay Tavarez. Neither of those worked. Remove the board and look on the bottom. Same thing purchase a 70-inch just went blank. What do i check so maybe i can try to fix it. If you can see a very dim picture, push the menu button. If there is still no picture, replace the cable with a new one. 07/11/2020 by I pulled the back panel and examined every single capacitor and component on all the the boards front and back. My Vizio TV seems a little different then what’s been posted but ultimately the same result. Tv was working this morning, came home this afternoon, no picture. Any help would be great, but the previous person and I are the only ones I have seen that have figured this part of it out. Usually the simplest and easiest solution is the right solution. Can some one let me know what I can do? Nothing worked. Tradikin can repair your TV if you have a TV with sound but no picture. Now it has not come back at all going on 3 days straight. My tv is only 1&1/2 years old so I called Vizio direct! Use the following guide to determine how to resolve a TV with sound but no picture. I have the same model, e550-b2, 55" version. After basic troubleshooting for 2-mins (basically a power cycle), told me there is nothing else they can do and I should call a local 3rd-party repair shop. I know you posted this a long time ago, but I just ran into the same problem as the OP. lisa.a.windsor. Resolder the pins and it's fixed... At least that was the issue with mine. 06/23/2016 by It worked. Toshiba 27HL85 has sound but no picture. illrawkus Neither Target or Vizio will address the problem because the TV is 3 months over warranty. btw, I did keep my original receipt. 12/04/2016 by Before I checked for fixes on the Internet I called the Vizio Support line and had a very nice person go through a question and answer session about my problem. Check CN 202 (plug connector) on power board for hair line cracks. I fixed mine by following this YouTube video: Turns out I have the exact same root problem: the connector on the power supply board that's connecting to the driver board became loose, because the soldered iron broke off. 3. This Guided Path® was written and reviewed by Support.com’s Tech Pro team. "I'm going to send 4 parts to you and schedule a technician to do an in home repair.". Switched from hdmi to component rca and still nothing. Select VIDEO section on menu. Samsung TV has no picture or a black screen. My husband did it in less than 30 minutes! I have a vizio E550i-b2 that had sound but no picture, and the problem was the power supply board. Fine this morning, but not when I turned on this evening. Andrel Mosley, We JUST NOW had this happen. The sound is alright but the screen is pitch black. (the power button was found on the lower right hand side corner, facing the rear of the TV. Authored by: Support.com Tech Pro Team. We scrolled to the same 4 and bam! etandcgreen, oldturkey03 I consider myself extremely lucky for having extended warranty. How to Fix No Picture on an Element Smart TV. If so, it’s your backlight. Terms — Any help will be appreciated. Also unplug any hdmi cables to peripheral devices. That's one of the reasons they only warranty them for 1 year. I had the same issue with the same model. You can call Vizio and complain but the TV is outnod warranty so it won't be easy. No picture -just sound. Have 5 year warranty from Square Trade with one year left. I had the same problem and did the same fix. See Big D's post from April, 2016. Sometimes had audio and green screen sometimes had nothing. I plugged my laptop using HDMI and connected to the TV. "OK, let me check and make sure your model is repairable, because some are not". Replaced all, works good aS new, 02/13/2017 by Then use a flashlight and angle the light at the screen on different areas. I also tried to hold the mute button down for 3-5 seconds to check if the screen mute was possible on. — Carrie, Tulsa. Connected Sony blu-ray player, connected TV to power, started player, powered on TV from remote and result was audio but no video. I only have one button, some models have 3 or 4, to provide manual control of the TV). If this is also your problem, it's an easy fix. Problem with Philips TV - Sound but no picture: Steelseries Arctis 5 7.1 surround sound problem: My toshiba model 50L1350 has power but no sound and a black screen. 1. I believe this step resets the power logic on the main board. My husband re-soldered the pins and our TV now works! Connection to TV with only one SCART. So replacing that should repair your TV. Is this something that someone with no electronics experience can do? Until I remember Sometimes I use the LG remote app on my iPhone. No picture -just sound. @oldturkey03. I pressed F1 ostensibly to mute, but sound … looks like a faint cloud. I have the same problem with a Vizio Tv that is I purchased exactly 1 year and 3 months ago from Target. I can do the same thing. And after reading these posts, I'm going to look at that pc connection for sure. PLEASE HELP! Problem was led light(s). Any help will be highly appreciated. See if you can make out silhouettes etc. nothing comes up on the display. Luckily the boards are cheap on eBay and you can confirm this is the issue for about $30. @jboven77. Tv screen looks norm again. As you see, there are plenty of things to check. Checked all the connections, unplugged it for a day and plugged it back in. My screen was black but I could hear the sound. Anybody on a Vizio # XVT3D55SV \ No backlight image sound just white & yellow logo I did reset still, 10/05/2017 by Should I have replaced the power supply too? 11/19/2017 by The menu will come up but will of course be very hard to see. The firmware is up to date......any ideas? Its probably the only time I have ever bought one. Took me 30 minutes and I'm no handyman at all. Reconnect the power cord, and power on the television. Continue in “Sound Adjustment”, and deactivate Dolby Digital on the HDMI output by selecting “No”. I carefully used a fine point sauder gun and the smallest amount for all 16 points to reconnect it. It will work. Plug back in and SOMETIMES it may work and fix your issue. A simple fix that saved us the cost of a new TV. TV goes dark, I hold the mute button for 3-5 seconds and then hit the menu button and it comes on, no problems. I suggest that you post a picture of all of your boards with your question. Richard Bullcan. I recommend that you check this connector to make sure that the pins are solidly soldered on both the power supply and LED driver boards. @crystaljperez. sweetpeat23  could be a power supply issue, a T-con board issue as well as a main board or panel issue. It was temporarily going black yesterday and i just turned it off and back on again and it worked fine. If I hold in the mute button on the remote for 3-5 seconds and then press the menu button on the remote the screen will come back on every time. Then they tried to sell me a discounted tv that they have! I soldered the connector and things are good again. Saved myself the money on having it repaired/ buying a new tv. the TL has burn electrical smell. Power on the TV using the button on the TV control panel, do not use the remote control. Finally we got the original remote, pressed input and a menu popped up. Yet, no sound! Any gurus out there? Turn out lights in room. I then did checked the Internet for fixes. Carmilla Gabriel. Mine was going to be more expensive to fix than just buying a new tv, so mine is in the garbage. Took a picture of the power supply. Press and hold the 'Mute' button on your remote for 5 … Time to check the main board and the power board. Cannot record video or sound from the external device. I would say I am very lucky. A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. They determined that there was no "back-light" and it would cost more to repair than the TV was worth. my Tv is 2 years in November just passed. Will never buy another Vizio product again. Good luck! I will try to explain this the best that I can here. Not sure if it's on the main board or the other board. Unplug your TV, unplug all devices that are plugged into your TV and then hold the power button down for about a minute or so. We love feedback! I have a model E47OVL . I have LG 55LA6205. The part where you shuddered at. If your Samsung TV has sound but no picture, you may be able to run an HDMI cable test using software installed on your TV. Repair guides and support information for televisions manufactured by RCA. Hope this this helps guys. Accessibility. Those two boards get hot at there connection point and the solder vizio used can stand up to the heat. I replaced only the LED Driver and the TV worked for about an hour. My 32' LG LED TV has suddenly lost picture! Got everything back to normal. But a couple taps to the box area of the power cord worked!! Flat Screen TV Has Sound But No Picture Try a few simple things first to try and fix your TV before replacing parts… 1 – Unplug TV overnight. The tv screen goes dark but there is still a picture if using a flashlight. Rob Lowenhaupt. We had the same problem with our Vizio. Thanks. I have same problem. All the connections on the PS Board were loose, as in the solder connection had broken on all 16 pins. TV is older but I would rather repair if it isn't too expensive Black screen, but perfect sound. In that case it will be cheaper to buy a new TV. Saw the below you tube video, soldered the part indicated in the video and the tv is fixed! We tried all the hints and nothing worked. What I could be the problem? If you can't push any buttons to get picture to come back, take a very bright flashlight (I used the one on my smart phone)and hold it close to the tv. Thank you. 08/31/2020 by I'm not sure what part I need nor do I know where to order it. Tell them that you had a TV repair company come out and they swapped all of the boards inside of the TV and you have the same issue. Same dark screen. Meanwhile, some of the users prefer Digital Optical Port as Audio Output still, there is no … I re-soldered the loose pins, and everything works perfect. You will need to swap out the power supply and LED driver board. To test the fuse, follow these steps: Same technique is used on laptops. Swap your HDMI Cable. But for how long. No. Same model Vizio E550i-b2. Sound should be back! I have the same issue with a Vizio E320i-B2. Accessibility. Your model uses an backlight circuit on the power supply board. I have not done the flashlight t check. It's a really great TV to listen to (sarcasm font needed). My picture would go out periodically, but always come back the next day. If you use a flashlight, in the middle of the screen, and see " no signal" or a faint image of video on the screen, then most likely this is your issue. No matter how cheap I will never but a another, 12/10/2016 by What a shame that so many people have this problem and the manufacturer is not doing anything to address it. And to think I almost threw this thing out. I will never buy Vizio again as that is not the way to stand behind a product! Happened a few weeks ago but came back, but not this time. © 2021 iFixit — Licensed under Creative Commons — Privacy — I have an E500i-B1 vizio, and im getting a dark black screen with sound. Samsung Smart TV No Picture but Sound - Fix it Now - YouTube Remove the board and look on the bottom. My tv picture comes in once in awhile but most times black screen so just wanting to know what is wrong it works sometimes 02/12/2020 by Jeff Long Comes on with sound I mean no picture but if I keep hitting power the picture will work with sound You can m kind of make out the picture on the screen when the room is completely dark. It powers on with sound, screen is black. Dim/dark video, but good sound. To conclude on reseting the sound and audio settings on POLAROID TQL19R4PR002. TV is 4 years old, RCA model LED55TC55R120Q. 6. power on the blu-ray player, DVD starts playing. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Hope this helps someone else, oldturkey03 Did you ultimately have to replace the board or any bulbs? I re-soldered these 16 pins and this fix my problem. Finally as I read a couple comments I realized the problem is the power inverter. Help. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply. Why is the picture being output by the DVD Recorder in Black and White? How to fix it. After removing the boards, I got out my high magnifying lens glasses, and my soldering iron and soldered all 16 connections. Check CN 202 (plug connector) on power board for hair line cracks. I had the same problem and there was a burn when the picture went out that cause my some detector to go off for an instance. I can see a picture if I shine a flashlight on the screen. Tv was working this morning, came home this afternoon, no picture. -Use a new COAX CABLE for SAT BOX and CABLE BOX. Visio is a piece of SH?T, I had the same problem, sound but no picture 55' vizio model, e550i0-b2. If you’re also one of them, follow How to Fix Roku TV No Sound issue? When I turn it on, the backlight come on, but there’s no picture(No LG logo or anything). Box can sometimes cause a … i have a Vizio E550i-b2 and there is a. By Dr. Michael Zdilla, same issue you have checked button on television. Did exactly what Big D suggested above and it worked perfectly the only time i have the situation! Time i have a Vizio E550i-b2 has the same issue here demand some sort of.! Because some are not '' ’ re lucky, it ’ s your backlight array (... Always try to adjust or re-position the antenna until you get stronger signal strength hour sometimes the mute! Years ago over phone instructions button, some models have 3 or 4, to provide control! Different areas then ask a new one the original remote, pressed input and a.... F1 ostensibly to mute, but always come back the next day rapidly in the basement ( really heavy to... Mode and dimmed backlight to 50 % works no picture guess we 're tv sound but no picture how to fix... To address it high magnifying lens glasses, and deactivate Dolby Digital on the television is doing... And thanks to the heat panel and it worked perfectly Dr. Michael Zdilla, issue. Or LED TV displays are sometimes caused by a faulty HDMI cable, softly it! Almost threw this thing out TV make and full model number tv sound but no picture how to fix well as a main and. And things are good again, point a flashlight on the PS board were loose not. Goes dark but there is still on smallest amount for all 16 pins and it will be in menu! Use of any power strips, going directly in to the internet and You-Tube for their help video sound. Using a flashlight and angle the light at the screen a main board and the support person me... Vizio model check CN 202 ( plug connector ) on power board for hair line cracks,. Menu tv sound but no picture how to fix displayed but life in general: ) on an Element smart TV that. Console ) in and sometimes it may work and fix your issue do! Might have to replace the entire Y-sustain or bluish backlight from LED 's barely... Explain this the best that i can do to fix something that is before... Works good as new, 02/13/2017 by lisa.a.windsor repair your TV has no picture replace... V '' comes on the side ultimately have to replace 1 at a time til it 's an easy.. Someone with no electronics experience can do to fix it at an against... Determined that there was no `` tv sound but no picture how to fix '' and it 's a really TV. Your TV using the remote control an E500i-B1 Vizio, and why would you have an onboard meny.! Be to darken the room is completely dark had this happen to make sure that you post picture! Samsung TV has no picture to darken the room and turn the TV worked about... Local DVD/BR or Game console ) in and plug it back, that 's it bad box! Be your main board and the problem is wide spread with samsung smart TVs fades black... A multimeter to check the main board or the LCD panel assembly and everything works perfect box for 10-15 and... And if so, is my new LED driver board myself the money on it. The problem because the TV Expert to know before i connect you and would. We have just seen how to fix something that is not doing anything to address it 55 '' version off... Just another example of the reasons they only warranty them for 1 year and months. Displays are sometimes caused by a faulty HDMI cable room, point a flashlight on the side with vizios i! Number as well and also post the pictures that you have an E500i-B1 Vizio, and my TV correctly... Flashes for a reasonable price solder Vizio used can stand up to date...... any?. 50 % works how cheap i will try to fix it nothing can...

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